30 Days Return/Exchange Policy
At eKeshi we take great pride in our designs and craftmanship.
We strive to meet and exceed your expectation with every purchase.
However, if you are still not completely satisfied with your purchase,
we are please to offer a thirty(30) day return policy on our merchandise.
To return or exchange an item, please do the following;
- Email eKeshi's customer service at customerservice@ekeshi.com
to request a Return Merchandise Authorization Number (RMA
#).
- You will be notified by email of your RMA number within 24
hours.
- Secure your item with all its original packaging materials
including any identification tag in a plain box.
- Use Priority Registered Mail and for your own protection please
insure your package.
- On the outside of the shipping box, please print clearly your
Name, Address and the assigned RMA number.
- Send package to the indicated address on our email response.
The following conditions must be met in order to receive a refund
or exchange.
- Return must include our RMA number to be accepted for refund.
- Item must be received at eKeshi within 30 day from the date
of delivery. Any item received after this period will not be
accepted for refund.
- The item must be in the same condition it was sent, new unworn
and undamaged with all its original packaging materials. No
refund will be issued for item that has been damaged due to
customer negligence.
- Return shipping and handling charges will be the responsibility
of the customer. eKeshi will only refund shipping and handling
charges if the return is due to eKeshi errors.
- Refund will be processed within ten (10) business day upon
receipt of the item and only after verification of the item's
condition.
