Customer Service » Returns & Exchanges

All Items

This category of our Return and Exchange Policy applies to all items with the exception of the items listed under All Shoes and Rhinestones Enhanced Design items.

Returns on items can only be made within 15 days of shipment for refund, no exceptions. Items listed as Special Orders are not returnable or refundable. Sale items are not returnable or refundable. Refunds only applies to merchandise, shipping and handling charges are non-refundable.

In order to qualify for a refund or exchange, the item must be in NEW, Unused condition. All tags, labels must still be attached and not defaced in any form. Item must be shipped back with all packaging materials.

Please ensure that you purchase sufficient insurance for your packages. WE WILL NOT BE RESPONSIBLE ITEMS LOST OR DAMAGED DURING SHIPPING.

Shipping charge will apply to all items shipped for exchanges unless it is due to our error.

All Shoes:

The return policy of all shoes is 14 days from the date of shipment from our location, no  exception. In order to qualify for a refund or exchange, the following conditions must be met:

• All returns must have a return authorization number.
• Shoes must be in new, unworn and resalable condition
• All original tags and packaging materials that were shipped with the shoes must be returned.
• Tags that are attached to the shoes must not be cut.
• Shoes must not be worn, scratched, or damaged. Please try out your new shoes for “size and fit” on a clean soft surface or carpet in order to be eligible for refund or exchange.
• Soles must not be marked.

Unworn Condition: Includes any item that is in new condition, still contains the original tags, and is in the original packaging (if any). Returns will be returned to you if the shoes exhibit any obvious signs of wear or are not in the condition in which they were received.

Rhinestones Enhanced Design Items:

In addition to above conditions, all shoes that were enhanced with rhinestones designs have a 15 days return policy with a $40 surcharge.  The following additional conditions must also be met:

• Please inspect and notify us within 48 hours upon receipt of your merchandise of any damaged or missing rhinestones. Our shipper’s delivery confirmation document is considered proof of merchandise receipt.
• All rhinestones must be intact. Designs with missing rhinestones will not be accepted for return.
• The design must not be altered, defaced, or damaged. Alteration to the original design will not be accepted for return.

Apparel:

Return only accepted for items in their original condition with tags still attached. Apparel with missing or detached tag is deemed to be worn and will not be accepted for return. For apparel with rhinestones or bead in their design, missing or damage rhinestones or beads will not be accepted for exchange or refund.

Jewelry:

The item must be in its original packages with all tags still attached. Any missing or scratches to gemstones, pearl, crystal, findings will deem the item damaged and non returnable.

Please contact us for a return authorization number prior to shipping your item back.  Any refund due will only be for the merchandise. Shipping charges will not be refunded. Customers are responsible for the cost of shipping the merchandise back to us. Customers are also responsible for the reshipping cost on exchange merchandise unless advise by us otherwise.